Education

Carnegie Mellon University
BFA Industrial Design
Minor in Business
May 2008

Honors

CFA Dean’s List
Fall 2004 - Spring 2007
Rho Lambda Honor Society
November 2006 - May 2008
Senior Leadership Recognition
Selected by Carnegie Mellon as outstanding leader in campus community - May 2008


 

 

Experience

 

Kaiser Permanente, Innovation Consultancy - Oakland, CA

Lead Innovation Designer, April 2014 - present

Leading national design and insights projects. Facilitating radical collaboration of interdisciplinary teams with patients, clinical staff, administration, developers, and clients. Designing medium-agnostic service experiences: spaces, roles, services, products, and UX/UI to rapidly experiment and design for joy.
 
Senior Innovation Designer, March 2011 - April 2014
Co-designed experiences with frontline staff, providers, and members. Identified opportunities for the future through design research, insights, and opportunity mapping. Led ideation and prototyping to test new solutions.

Junior Designer, April 2009 - March 2011
Part of an interdisciplinary design team that explored opportunities to increase nurse’s time at the bedside and create a better patient experience at Kaiser Permanente medical centers. Rapidly prototyped new products, processes, and services with frontline staff and patients to create more meaningful bedside experiences.

 

Smart Design - San Francisco, CA

Insights & Strategy Intern, January 2009 - April 2012
Supported design research for an international tech company seeking expansion into US appliance markets. Created in-home research activities, conducted market research, and helped develop insights and project deliverables.

 

University of Pittsburgh Medical Center, May 2008 - April 2012

Innovation Design Fellow - Pittsburgh, PA
Worked within an interdisciplinary team to research design and business opportunities for the home healthcare market. Integrated design research and market analysis to design a joint venture service ecosystem between Alcatel Lucent and University of Pittsburgh Medical Center that celebrated and supported aging in place.

 

Carnegie Mellon University- Pittsburgh, PA

Teaching Assistant September 2007 - December 2007
Taught fifty-two first year students the fundamentals of two dimensional and three dimensional design. Facilitated class discussion on design projects, and critiqued individual design work, advising students on design and process.

Publications

International Journal of Design
Service Design & Change of Systems: Human-Centered Approaches to Implementing & Spreading Service Design, August 2011

Ethnographic Praxis in Industry Conference (EPIC)
Interactive Insights, October 2012

Journal of Nursing Care Quality
Improve Patient Satisfaction with Pain Management: A Case Study in Human Centered Design, November 2015